Shipping & Returns

We want you to be completely satisfied with your purchase from Toilet Seat Company. Below you will find full details of our shipping and returns policies. Please note that purchases are processed through our country-specific e-commerce stores, and some details may vary slightly by store.

1. Delivery Coverage

We deliver worldwide. Our primary delivery markets are served by dedicated country stores:

• Australia: raisedtoiletseat.com.au
• Canada: raisedtoiletseat.shop
• Ireland: raisedtoiletseat.irish
• New Zealand: raisedtoiletseat.co.nz
• United Kingdom: raisedtoiletseat.co.uk
• United States: raisedtoiletseat.net

Customers in countries not listed above are welcome to contact us at [email protected], and we will do our best to arrange delivery to your location.

2. Delivery Times

Estimated delivery times (business days from dispatch) for our primary markets are as follows:

• Australia: 3–7 business days
• Canada: 5–10 business days
• Ireland: 3–5 business days
• New Zealand: 5–10 business days
• United Kingdom: 2–5 business days
• United States: 3–7 business days

These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, public holidays, or other factors beyond our control. Express delivery options may be available at checkout on some stores.

3. Shipping Costs

Shipping costs vary by country, product weight, and chosen delivery speed. Current shipping rates are displayed at checkout on each country store before you complete your purchase. We periodically offer free shipping promotions, check your country store for current offers.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to monitor your delivery. If you have not received a tracking email within 48 hours of placing your order, please check your spam folder and then contact us if needed.

5. Returns Policy

Return Window

You may return most items within 30 days of the date of delivery for a full refund or exchange, provided the item is returned in its original condition and packaging, unused and undamaged.

How to Return an Item

To initiate a return, please email us at [email protected] with your order number, the item you wish to return, and the reason for the return. Our team will respond within 2 business days with return instructions and, where applicable, a pre-paid return shipping label.

Non-Returnable Items

For hygiene reasons, items that have been used or assembled and then disassembled cannot be accepted for return unless they are faulty. Consumable accessories and items clearly marked as non-returnable on the product listing are also excluded from our returns policy.

6. Refunds

Once we have received and inspected your returned item, we will notify you by email and process your refund within 5–10 business days. Refunds will be issued to the original payment method. Please note that depending on your bank or card provider, it may take additional time for the refund to appear in your account.

Shipping costs are non-refundable unless the item was faulty or sent in error by us.

7. Damaged or Faulty Items

If your order arrives damaged or faulty, please photograph the damage immediately upon receipt and contact us within 7 days at [email protected]. Include your order number and photographs of the damage in your email. We will arrange a free replacement or full refund as quickly as possible and cover any return shipping costs.

8. Lost Orders

If your order has not arrived within the estimated delivery window, please first check your tracking number. If tracking indicates a problem or your order has been marked as delivered but has not arrived, contact us at [email protected] and we will investigate with the carrier on your behalf.

9. Contact

For any questions about shipping or returns, please contact our 7-day support team:

Email: [email protected]
Phone: +66 098 391 3877